Help

Answers to the questions we hear most. If yours is not here, write to support@postermap.app. Tell us what you expected, what happened and which phone you use.

Cancel or manage Postermap Pro

Open Google Play, tap your profile picture, then Payments & subscriptions → Subscriptions → Postermap Pro. Or open your subscriptions in Google Play directly. Pro runs until the end of the period you paid for, and you keep every poster. Deleting your Postermap account does not cancel a subscription.

Restore a purchase

If you reinstalled the app or use a new phone, open Postermap, sign in with the same Google account, and choose Restore purchase in Settings → Subscription or on the Pro screen. Use the same Google Play account that paid.

My link didn’t work

Pages behind a login or a paywall, and pages that only show their text after loading scripts, cannot be read. Try another link, a Google Maps route or list, a GPX track, or type the places yourself in the box under Where did you go?

A place is wrong

Before the poster is made, the app shows you the list of places it found. Tap a place to rename it, move it on the map or remove it; places the AI was unsure about are marked. After the poster is made you can still change places, names and the route in the editor.

Report a problem with a result

If a poster shows something wrong or offensive, write to support@postermap.app with the poster’s title and what is wrong. We will look at it and fix the cause.

Delete my account

In the app: Settings → Delete account. Without the app: the delete account page. Cancel a subscription first in Google Play.

More

How it works, prices, printing and selling: the questions on the home page. What we do with your data: the privacy policy. The rules for your posters: the terms.